Frequently Asked Questions
General Inquiries: Delivery, Payment, Returns
- How long does delivery take? + -
- Delivery times vary depending on your location and the shipping method selected at checkout. Typically, standard shipping within the USA takes 3-7 business days. Expedited shipping options are available for faster delivery, usually arriving within 1-3 business days. International orders may take longer, ranging from 7-21 business days, subject to customs processing. You will receive a tracking number via email once your order has shipped, allowing you to monitor its progress.
- What payment methods do you accept? + -
- We accept a wide range of secure payment methods to make your shopping experience as convenient as possible. This includes major credit and debit cards such as Visa, MasterCard, American Express, and Discover. For added flexibility, we also support payments via popular digital wallets like PayPal and Apple Pay. All transactions are processed through encrypted, secure gateways to ensure your financial information is protected.
- What is your return policy? + -
- Your satisfaction is our top priority. If you are not completely satisfied with your purchase, you may return eligible items within 30 days of receipt for a full refund or exchange. Items must be unopened, unused, and in their original packaging. Please note that return shipping costs are typically the responsibility of the customer unless the return is due to an error on our part (e.g., wrong item shipped, damaged product). For detailed instructions on how to initiate a return, please visit our Terms and Conditions page or contact our customer support team.
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- We process orders quickly to ensure prompt delivery. Therefore, changes or cancellations can only be made within a very limited window after an order is placed, usually within 1-2 hours. If you need to modify or cancel your order, please contact our customer service team immediately with your order number. We will do our best to accommodate your request, but cannot guarantee changes once the order has entered the shipping process.
- Do you offer international shipping? + -
- Yes, we proudly offer international shipping to many countries worldwide. During the checkout process, you can select your country, and the available shipping options and costs will be displayed. Please note that international orders may be subject to customs duties, taxes, and fees levied by the destination country. These charges are the responsibility of the recipient. We recommend checking with your local customs office for more information on potential import charges.
Product Questions
- Are your products natural? + -
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At VitaMax, we are committed to providing high-quality wellness products. Many of our products utilize ingredients derived from natural sources, and we prioritize formulations that are as close to nature as possible. We clearly list all ingredients on our product pages and packaging, so you can make informed choices. We strive for transparency and encourage you to review the specific product details for more information on their composition.
- How should I store my supplements? + -
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To maintain the potency and freshness of your VitaMax supplements, it's generally recommended to store them in a cool, dry place, away from direct sunlight and moisture. Avoid storing them in bathrooms or near heat sources, as extreme temperatures and humidity can degrade the product. Always keep the container tightly sealed. For specific storage instructions, please refer to the product label, as some products may have unique requirements (e.g., refrigeration).
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- We understand the importance of catering to various dietary preferences. Many of our products are suitable for vegetarians and vegans. Each product page and label clearly indicates whether it is vegetarian-friendly, vegan-friendly, or contains ingredients of animal origin. We recommend checking the specific product details to ensure it aligns with your dietary needs. We are continuously working to expand our range of plant-based options.
- Do your products contain allergens? + -
- We take allergen information very seriously. All common allergens, such as dairy, gluten, soy, nuts, and shellfish, are clearly listed on our product labels and product pages if present in the ingredients or if there's a risk of cross-contamination. We advise individuals with allergies to carefully review the ingredient list and allergen warnings before consumption. If you have severe allergies, please consult with a healthcare professional before trying any new supplement.
- Are your products tested for quality and purity? + -
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Absolutely. Quality and purity are paramount at VitaMax. Our products undergo rigorous testing at various stages of the manufacturing process, from raw material sourcing to the final product. We adhere to strict quality control standards and often utilize third-party laboratories to verify the potency, purity, and absence of contaminants in our supplements. Our commitment is to deliver products you can trust for your well-being.
Need More Help? Contact Support
If you haven't found the answer to your question in our FAQ section, please don't hesitate to reach out to our dedicated customer support team. We're here to assist you with any inquiries you may have regarding our products, orders, or any other concerns.
You can also reach us via:
Email: [email protected]
Phone: +1-408-996-1010
Our customer service hours are Mon-Fri: 9:00 AM - 6:00 PM, Sat: 10:00 AM - 2:00 PM (Pacific Time).